KEY TAKEAWAYS
- Crypto deposits are irreversible and non-refundable once credited.
- Only classified checks are charged; errors are free and holds are released.
- Billing errors are corrected by balance adjustment after ledger verification.
- Keep check references when reporting an issue.
We keep billing simple and transparent. Here is exactly how it works and when you are — and are not — charged.
Crypto deposits
Deposits are made in BTC or LTC. Crypto transactions are irreversible by nature: once a deposit is credited, it is non-refundable. Unused balance remains in your account and never expires.
Per-check billing
- Each checker displays its cost before you start.
- When a run starts, the maximum cost is reserved as a hold.
- The hold is settled to the exact cost of each classified result (live, dead).
- Checks that produce no classified result — network errors, timeouts that exhaust fallback or authorisation blocks — are not charged, and any unused hold is released.
When something goes wrong
If you believe you were charged incorrectly (for example, a check failed but the charge settled, or a duplicate charge):
- Note the date, time, amount and check reference from your history.
- Open a support ticket or use the contact page with those details.
- We verify the ledger entries — every movement is recorded — and correct genuine errors by adjusting your balance.
Account closure
If you close your account, any remaining balance stays available for checks until closure is finalised; contact support if you need your history exported first. Because deposits are prepaid credits, remaining balance is not convertible back to crypto.
Billing model
Checks are billed per classified result from a prepaid balance. Live and dead results are classified results and are billed at the gateway price. Errors and failed requests produce no classification and are not billed — the hold, if any, is released automatically.
Deposits
Deposits are made in BTC or LTC and credit the balance once confirmed on-chain. Because crypto transfers are irreversible, deposit amounts are non-refundable once credited. If a deposit does not credit automatically, open a support ticket with the transaction ID; confirmed deposits are reconciled and credited.
What can be refunded
Charges for classified results are not refundable — the work was performed and the result delivered. If a technical fault on the platform causes a mis-billing (for example, a charge applied without a classified result), report the check ID through support and the charge will be reviewed and corrected. Duplicate submissions caused by retry loops are the operator's responsibility; deduplicate before runs.
Free checks
Promotional free checks, when offered, are granted to new accounts under the promotion terms and have no cash value. They expire with the promotion and cannot be refunded or transferred.
Worked examples
Three scenarios cover almost every billing question. First: a check returns live and the balance drops by the gateway price — expected, the result was classified. Second: a run returns mostly errors and the balance barely moves — also expected, errors are free; fix the cause and rerun. Third: a deposit confirms but the dashboard still shows the invoice as pending — the credit usually lands within minutes of the confirmation; if it does not, a ticket with the transaction ID triggers reconciliation.
What is not covered: retry loops that resubmit the same list and classify the same cards twice, and format mistakes that make valid cards return provider rejects. Both are input problems, and both are visible in history as clustered charges rather than distributed ones.